Terms of Service

Last Updated: September 12, 2026

Title

Overview

Welcome to Pandora Waves.

 

The Pandora Waves website and online store are operated by Pandora Waves Digital LLC. Throughout these Terms of Service, the terms “Pandora Waves,” “we,” “us,” and “our” refer to Pandora Waves Digital LLC.

 

We operate this website and online store, including all related information, content, features, tools, products, and services made available to you (collectively, the “Services”).

 

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

 

These Terms of Service explain your rights and obligations when accessing or using our Services.

 

By visiting our website, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

 

If you do not agree with these Terms, you must not access or use our Services.

1. Eligibility and Account Information

By using our Services, you confirm that you are at least the age of majority in your country, state, or province of residence or that you otherwise have the legal authority to use the Services.

When placing an order or creating an account, you agree to provide accurate, complete, and current information, including your:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Payment information

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.

You may not transfer, sell, or assign your account to another person without our prior permission.

2. Our Products

Pandora Waves offers pillows and related comfort products intended primarily for personal or household use.

We make reasonable efforts to display and describe our products as accurately as possible. However, product colors, appearance, dimensions, texture, packaging, or other details may vary slightly due to:

  • Your device or screen settings
  • Photography and lighting
  • Manufacturing variations
  • Product updates
  • Differences in how materials naturally appear or feel

Product descriptions, specifications, availability, and pricing may be updated or changed without prior notice.

 

We reserve the right to discontinue a product or limit the quantities available for purchase where reasonably necessary.

 

Comfort and sleep preferences vary from person to person. We do not guarantee that a particular product will be suitable for every individual or sleeping preference.

 

Unless expressly stated otherwise, our products are not medical devices, and information provided through our website is not intended to replace professional medical advice, diagnosis, or treatment.

 

Nothing in this section affects rights that cannot legally be excluded under applicable consumer law.

3. Orders

When you place an order through Pandora Waves, you are submitting an offer to purchase the selected products.

Your order is not considered accepted until we have successfully processed your payment and sent you an order confirmation.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

  • Incorrect pricing
  • Product unavailability
  • Suspected fraud
  • Payment issues
  • Incorrect or incomplete customer information
  • Unusually large or suspicious orders
  • Violations of these Terms

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

 

Please review your order carefully before completing your purchase. Once an order has entered processing or shipping, we may not be able to cancel or modify it.

 

Returns and refunds are handled in accordance with our Return and Refund Policy.

 

Products purchased through Pandora Waves are intended primarily for personal or household use and not for unauthorized commercial resale.

4. Prices and Payment

Prices displayed on our website may change without prior notice.

 

The price charged for your order will generally be the price displayed when your purchase is completed, subject to the correction of material pricing or listing errors.

 

Promotional offers, discount codes, bundles, and special campaigns may be subject to additional conditions, expiration dates, or availability restrictions.

 

You agree to provide accurate and current billing and payment information. You also confirm that you are authorized to use the payment method submitted for your purchase.

 

Depending on your delivery destination, taxes, customs duties, import fees, or other charges may apply.

 

Where these charges are not collected during checkout, you may be responsible for paying them directly to the relevant authority, customs office, or carrier.

5. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery times displayed on our website are estimates and cannot always be guaranteed.

Shipping delays may occur because of circumstances outside our reasonable control, including:

  • Customs clearance
  • Carrier delays
  • Severe weather
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Local delivery conditions
  • Public holidays
  • High seasonal shipping volumes

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

We will make reasonable efforts to assist you if a significant delivery problem occurs.

Risk of loss or damage will pass to you in accordance with applicable consumer law.

Nothing in these Terms limits any mandatory rights you may have regarding shipping and delivery under the laws applicable in your country.

6. Returns and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return and Refund Policy.

To request assistance with a product or order, you may be required to provide:

  • Your order number
  • The email address used for the order
  • A description of the issue
  • Photographs or videos showing the product or issue
  • Other information reasonably necessary to review your request

Products must be returned in accordance with the instructions provided by our customer support team.

Do not send a return to an address shown on a parcel or product package unless our customer support team has confirmed that address for your return.

Nothing in our Return and Refund Policy affects consumer rights that cannot legally be waived or excluded.

7. Intellectual Property

All content available through Pandora Waves, including but not limited to:

  • Brand names
  • Logos
  • Product names
  • Text
  • Product descriptions
  • Photographs
  • Graphics
  • Videos
  • Website layouts
  • Designs
  • Illustrations
  • Marketing materials

is owned by, licensed to, or lawfully used by Pandora Waves Digital LLC or the relevant rights holder.

This material may be protected by copyright, trademark, and other intellectual property laws.

You may use our website and its content only for personal and non-commercial purposes.

Without our prior written permission, you may not:

  • Copy or reproduce our content
  • Republish or distribute our content
  • Modify our content or create derivative works
  • Sell or commercially exploit our materials
  • Use our branding in a misleading manner
  • Remove copyright, trademark, or ownership notices

All rights not expressly granted are reserved.

8. Third-Party Tools

We may provide access to third-party tools, applications, integrations, or services.

These tools may be provided on an “as available” basis and may be governed by the third party’s own terms and privacy policies.

We do not control all third-party services and are not responsible for their independent practices, except where applicable law provides otherwise.

Your use of third-party tools is at your own discretion and is subject to the relevant provider’s terms.

9. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, availability, security, products, services, or privacy practices of independent third-party websites.

You should review the applicable terms and privacy policies before providing personal information or completing a transaction with a third party.

Questions or complaints regarding third-party products or services should normally be addressed directly to the relevant third party.

10. Shopify

Our online store is hosted by Shopify.

 

Shopify provides the e-commerce technology that enables us to operate our store and provide our Services.

 

Purchases made through Pandora Waves are transactions directly between you and Pandora Waves Digital LLC. Shopify is not the seller of the products offered through Pandora Waves unless explicitly stated otherwise.

Your use of Shopify-supported features may also be subject to Shopify’s applicable terms and privacy practices.

11. Privacy

Personal information collected through our Services is processed in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also process certain information relating to your access to and use of our Services.

Please review our Privacy Policy for information about:

  • What personal information we collect
  • How we use that information
  • Who we may share it with
  • International data transfers
  • Your privacy rights
  • How to contact us regarding privacy matters

12. Reviews, Feedback, and User Content

If you submit reviews, comments, photographs, videos, suggestions, ideas, or other content to us, you confirm that you have the right to provide that material.

Where legally permitted, you grant Pandora Waves Digital LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, distribute, and publish that content for purposes connected with our business, Services, customer support, and marketing.

 

You must not submit content that:

  • Violates another person’s intellectual property rights
  • Contains unlawful, abusive, or defamatory material
  • Contains malicious software
  • Is fraudulent or intentionally misleading
  • Violates another person’s privacy rights
  • Falsely represents your identity or experience
  • You remain responsible for the content you submit.

13. Errors and Inaccuracies

Occasionally, information on our website may contain:

  • Typographical errors
  • Incorrect pricing
  • Incorrect product information
  • Incorrect availability information
  • Incorrect promotional information
  • Incorrect shipping information

We reserve the right to correct errors and update inaccurate or incomplete information.

Where legally permitted, we may cancel an order affected by a material pricing, promotional, or listing error.

If an affected order has already been paid, we will provide an appropriate refund where required.

14. Prohibited Uses

You may not use our website or Services:

 

For unlawful purposes
To violate applicable laws or regulations
To infringe intellectual property rights
To harass, threaten, abuse, or harm others
To provide fraudulent or misleading information
To distribute viruses, malware, or harmful code
To collect personal information unlawfully
To send spam or phishing communications
To interfere with the security or operation of our Services
To attempt unauthorized access to accounts or systems
To scrape or extract content in violation of applicable law or our rights
To impersonate another individual or organization

 

We may restrict or terminate access to our Services if we reasonably believe these Terms have been violated.

15. Suspension and Termination

We may suspend or terminate access to our Services where reasonably necessary, including when:

These Terms have been materially violated
Fraudulent activity is suspected
Our systems, business, or users are placed at risk
We are required to do so by law

Termination does not remove payment obligations or other obligations that arose before termination.

Sections that, by their nature, should continue after termination will remain effective.

16. Disclaimer of Warranties

We aim to provide accurate information, quality products, and reliable Services.

However, except where prohibited by applicable law, we do not guarantee that:

Our website will always be uninterrupted
Our website will always be free from errors
Every product will always be available
All information will always be completely accurate or current
Our products will produce the same experience or result for every customer

Our products and Services remain subject to applicable statutory consumer rights.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Pandora Waves Digital LLC and its affiliates, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from your use of the Services or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not limit mandatory consumer rights or any liability that cannot legally be excluded under applicable law.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Pandora Waves Digital LLC, Shopify, and their respective affiliates, employees, contractors, service providers, and representatives from claims arising directly from:

Your unlawful use of the Services
Your material violation of these Terms
Your infringement of another person’s rights
Content you unlawfully submit through the Services

This section applies only to the extent permitted under applicable law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in full force and effect.

20. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any of our rights.

21. Entire Agreement

These Terms, together with the policies referenced on our website, constitute the agreement between you and Pandora Waves Digital LLC regarding your use of the Services.

They replace prior versions of these Terms concerning the same subject matter.

22. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations as part of a legitimate business restructuring, merger, acquisition, sale, or similar transaction, subject to applicable law.

23. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, subject to any mandatory consumer protection laws that apply in your country of residence.

Where permitted by law, disputes relating to these Terms may be brought before the competent courts serving Sheridan, Wyoming, United States.

If you are a consumer located in the European Union, the United Kingdom, or another jurisdiction that provides mandatory local consumer protections, nothing in this section removes any rights or legal protections to which you are entitled under applicable local law.

24. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our Services
  • Changes to our products or business
  • Legal or regulatory requirements
  • Changes to our operational practices

The latest version will be published on this page together with the updated revision date.

Where required by law, we will provide appropriate notice of material changes.

25. Contact Information

Questions regarding these Terms of Service may be sent to:

 

Pandora Waves
Operated by Pandora Waves Digital LLC

30 N Gould St, Ste R
Sheridan, WY 82801
United States

 

Employer Identification Number (EIN): 98-1965529
Email: pandorawavesltd@gmail.com
Telephone: +1 917-245-3540