Shipping Policy

Last Updated: September 2, 2026

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At Pandora Waves, operated by Pandora Waves Digital LLC, we are committed to providing a reliable and transparent shipping experience.

This Shipping Policy explains our estimated delivery times, free-shipping offer, tracking process, shipping restrictions, customs charges, and how we handle potential delivery issues.

1. Estimated Delivery Time

Our estimated standard delivery time is approximately 2 to 3 weeks, depending on:

  • Your delivery location
  • The shipping method available
  • Carrier processing times
  • Customs and local import procedures
  • Current transportation and delivery conditions

This estimated timeframe generally begins after the order has been processed and dispatched.

 

Any processing or delivery estimate displayed during checkout or in your order confirmation will apply to that particular order.

 

International orders may require additional delivery time because of customs clearance, local import procedures, carrier delays, or other circumstances outside our reasonable control.

 

All delivery dates and timeframes are estimates unless expressly stated otherwise. Your mandatory rights under applicable consumer law are not affected.

2. Order Processing

After you place an order, we may require time to verify the payment, confirm the delivery information, prepare the product, and transfer the package to the shipping carrier.

 

Orders may take longer to process during:

  • Weekends and public holidays
  • Promotional campaigns
  • Product launches
  • Periods of unusually high demand
  • Severe weather or transportation disruptions

You will receive a shipping confirmation email when your order has been dispatched.

3. Free Standard Shipping

We offer free standard shipping on all Pandora Waves orders, unless another shipping charge or condition is clearly displayed during checkout.

 

No additional standard shipping charge will be added to an eligible order.

 

Expedited delivery, special handling, customs duties, import taxes, and other destination-specific fees are not included in the free-shipping offer unless expressly stated otherwise.

4. Order Tracking

When your order has been shipped, you will receive a shipping confirmation email containing a tracking number or tracking link, when available.

 

Tracking information may require some time to become active after the carrier receives the shipment.

 

You can use the tracking information provided to follow the status and progress of your delivery.

 

If you have not received tracking information, first check your email’s spam or junk folder. If you still cannot find it, contact us at:

 

Email: pandorawavesltd@gmail.com

 

Please include your order number and the email address used when placing the order.

5. Multiple Packages

In some cases, an order containing multiple products may be shipped in separate packages.

 

If this happens, you may receive more than one tracking number, and the packages may arrive on different dates. You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

6. Shipping Destinations and Restrictions

Pandora Waves ships only to destinations made available during checkout.

 

We may be unable to deliver to certain locations, including:

  • P.O. boxes not supported by the selected carrier
  • APO/FPO addresses
  • Restricted territories
  • Locations that cannot be serviced by our shipping partners
  • Destinations subject to legal or carrier restrictions

If your destination is unavailable during checkout, we are currently unable to ship an order to that location.

7. Customs Duties and Import Charges

International customers are responsible for ensuring that the products ordered comply with local import requirements.

 

Depending on the destination, an order may be subject to:

  • Customs duties
  • Import taxes
  • Value-added tax
  • Brokerage charges
  • Customs-clearance fees
  • Other charges imposed by local authorities or carriers

Unless expressly collected during checkout, these charges are not included in the product price and may be payable directly by the customer.

 

Customs procedures may delay delivery. We do not control customs processing times or charges imposed by local authorities.

8. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

 

Please review the following information carefully before completing checkout:

  • Recipient’s full name
  • Street and house number
  • Apartment or unit number
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Telephone number

If you discover an error, contact us immediately. We will make reasonable efforts to update the information, but we cannot guarantee changes after the order has entered processing or has been shipped.

 

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

 

Additional shipping charges may apply if a package must be resent because of an incorrect address.

9. Delayed Shipments

Although we make reasonable efforts to meet the estimated delivery timeframe, delays may occur because of circumstances outside our control, including:

  • Severe weather
  • Customs processing
  • Carrier or postal-service delays
  • Transportation disruptions
  • Public holidays
  • High seasonal shipping volumes
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • Government restrictions
  • Other unforeseen logistical circumstances

If we become aware of a significant delay, we will make reasonable efforts to provide an update and work with the relevant shipping provider.

 

If a delay materially affects your order, any remedies available to you will be handled in accordance with applicable consumer law.

10. Packages Marked as Delivered

If your tracking information shows that the package was delivered but you cannot locate it, please:

  1. Confirm that the delivery address is correct.
  2. Check around the delivery location, mailbox, entrance, or reception area.
  3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact our customer support team if the package still cannot be located.

We will make reasonable efforts to assist you and, where appropriate, open an inquiry with the carrier.

11. Lost or Damaged Shipments

If your package appears to be lost in transit or arrives visibly damaged, contact us as soon as possible.

 

Please provide:

  • Your order number
  • The tracking number
  • A description of the issue
  • Photographs of the product and packaging, where applicable

We will review the situation and work with the carrier to determine an appropriate solution.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

12. Refused or Unclaimed Packages

If a package is refused, not collected, or returned because delivery could not be completed, please contact us.

 

Any refund or reshipment will be reviewed after the package has been returned and inspected. Original shipping, return shipping, customs, or handling costs may be deducted where permitted by law and where the failed delivery was not caused by our error.

13. Contact Us

If you have questions about this Shipping Policy, need help tracking your order, or require assistance with a delivery, please contact:

 

Pandora Waves
Operated by Pandora Waves Digital LLC

30 N Gould St, Ste R
Sheridan, WY 82801
United States

 

Email: pandorawavesltd@gmail.com
Telephone: +1 917-245-3540

 

Thank you for choosing Pandora Waves. We are committed to making your shopping experience simple and reliable from the moment you place your order until your package arrives.