Return and Refund Policy

Last Updated: September 2, 2026

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At Pandora Waves, operated by Pandora Waves Digital LLC, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. Our 30-Day Return Policy

We offer a voluntary 30-day return policy. You have 30 calendar days from the date you receive your order to request a return.

 

To qualify for a return under this voluntary policy, the product must generally be:

  • In the same condition in which you received it
  • Unused, unwashed, and undamaged
  • Free from stains, odors, hair, or other signs of use
  • In its original packaging
  • Complete with all included accessories, inserts, tags, and materials

You must also provide your order number, receipt, or other proof of purchase.

To request a return, contact:

 

Email: pandorawavesltd@gmail.com

 

Please do not return a product without contacting us first. Once your request has been reviewed and approved, we will provide the correct return address and return instructions.

 

Products returned without prior authorization or sent to an unauthorized address may not be accepted.

 

This voluntary 30-day policy is separate from any mandatory consumer rights available under applicable law.

2. Return Shipping

If your return is approved, we will provide instructions explaining how and where to send your package.

 

Unless the product arrived damaged, defective, materially different from its description, or incorrect, return shipping costs are generally the customer’s responsibility, except where applicable law provides otherwise.

 

Original delivery charges are generally non-refundable for voluntary returns unless required by law.

 

We strongly recommend using a tracked shipping service and retaining your shipping receipt. We cannot guarantee receipt of a returned product for which no tracking or proof of delivery is available.

 

Please do not send returns directly to our business address unless our customer support team specifically instructs you to do so. The business address listed below is not necessarily the applicable return facility.

3. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

 

If your pillow arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at:

 

pandorawavesltd@gmail.com

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs or videos showing the product, packaging, and issue
  • Any other information reasonably required to review your claim

After reviewing the request, we may offer an appropriate solution, such as a replacement, refund, or other remedy required by applicable law.

 

This policy does not limit statutory rights or legal remedies relating to defective, damaged, misdescribed, or non-conforming products.

4. Exceptions and Non-Returnable Products

The following products may not qualify for return under our voluntary 30-day policy:

  • Personalized or customized products
  • Products that have been used, slept on, washed, stained, damaged, or altered after delivery
  • Pillows or bedding products returned with odors, hair, dirt, or other signs of use
  • Sealed products that are not suitable for return for health or hygiene reasons when the protective seal has been removed after delivery
  • Gift cards
  • Products clearly marked as final sale, where permitted by law

Opening ordinary shipping packaging solely to inspect the product does not automatically remove mandatory withdrawal or consumer rights where those rights apply.

 

If you are unsure whether your product qualifies for return, please contact us before sending it.

5. Exchanges

We do not guarantee direct exchanges.

 

If you would like another product or variation, the fastest option is generally to return the original product in accordance with this policy and place a separate order after your return has been accepted.

 

If you received a damaged, defective, or incorrect product, please contact us before placing another order.

6. Order Cancellations and Changes

If you need to cancel or modify an order, contact us as soon as possible.

 

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification after an order has entered processing or has been shipped.

 

If your order can no longer be cancelled, you may request a return after receiving it, subject to this policy and applicable law.

7. European Union Right of Withdrawal

If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you generally have the right to withdraw from the purchase within 14 calendar days after receiving the product, without providing a reason.

 

To exercise this right, you must send us a clear statement of your decision to withdraw before the 14-day period expires:

 

Email: pandorawavesltd@gmail.com

 

Please include your name, order number, delivery address, and the product you wish to return.

 

After notifying us, you must return the product without undue delay and no later than 14 days after communicating your withdrawal.

 

Unless otherwise required by law or agreed by us, you are responsible for the direct cost of returning the product.

 

You may inspect the product as you would reasonably be permitted to do in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.

 

If the withdrawal is valid, we will refund:

  • The amount paid for the returned product
  • The cost of standard delivery originally offered for the order

Additional delivery costs resulting from your choice of an expedited or more expensive delivery method are not refundable unless required by law.

 

We will issue the required refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold the refund until we receive the returned product or you provide evidence that it has been sent back, whichever occurs first.

 

The statutory right of withdrawal may not apply to certain products, including:

  • Products made to your specifications or clearly personalized
  • Sealed products not suitable for return for health or hygiene reasons when the seal has been removed after delivery
  • Other products excluded under applicable consumer law

Nothing in this section limits any mandatory consumer rights available to you.

8. Refunds

For returns made under our voluntary 30-day policy, we will inspect the returned product and notify you whether the refund has been approved.

 

If approved, the refund will normally be issued to the original payment method within 10 business days.

 

Shipping charges, customs duties, and other fees may not be refundable unless the return results from our error, the product is defective, or applicable law requires reimbursement.

 

Your bank, card provider, or payment processor may require additional time to post the refund to your account.

 

If more than 15 business days have passed since we confirmed approval and you have not received your refund, contact:

 

pandorawavesltd@gmail.com

9. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again.
  2. Contact your card issuer or payment provider, as posting times may vary.
  3. Contact your bank, as additional processing time may apply.
  4. If the refund is still missing, contact our customer support team.

10. Contact Us

If you have questions about a return, exchange, refund, or this policy, please contact:

 

Pandora Waves
Operated by Pandora Waves Digital LLC

30 N Gould St, Ste R
Sheridan, WY 82801
United States

 

Email: pandorawavesltd@gmail.com
Telephone: +1 917-245-3540

 

Please contact us before returning any product so that we can provide the correct return instructions and destination.