Privacy Policy

Last Updated: September 12, 2026

Title

Pandora Waves is operated by Pandora Waves Digital LLC.

We operate this online store and website, including all related information, content, features, tools, products, and services, to provide our customers with a secure and convenient shopping experience. Together, these are referred to as the “Services.”

Our store is hosted by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information when you:

Visit our website
Use our Services
Purchase a product
Create a customer account
Contact our customer support team
Subscribe to marketing communications
Otherwise interact with Pandora Waves

If there is a conflict between our Terms of Service and this Privacy Policy regarding the processing of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you, directly or indirectly.

Depending on how you interact with our Services and the legal requirements applicable in your location, we may collect or process the following categories of information.

 

Contact Information

 

This may include:

Your name
Billing address
Shipping address
Telephone number
Email address


Order and Transaction Information

 

This may include:

Products viewed or purchased
Order numbers
Returns, replacements, cancellations, and refunds
Delivery and fulfillment information
Transaction history
Payment status and confirmation

We generally do not directly store complete payment card details. Payments are processed by Shopify and authorized third-party payment providers.

 

Account Information

 

If you create a customer account, we may process information such as:

Username or email address
Password or authentication credentials
Account preferences
Saved addresses
Order history


Customer-Support Information

 

This includes information you provide when contacting us about an order, product, return, refund, delivery, complaint, or other request.

It may include messages, photographs, videos, and documents you voluntarily provide to help us review your request.

 

Device and Technical Information

 

This may include:

IP address
Browser type
Device type
Operating system
Network connection
Device identifiers
General location derived from an IP address
Website activity and technical logs


Usage Information

 

This may include information about how you interact with our website and Services, such as:

Pages viewed
Products viewed
Links selected
Items added to a shopping cart
Checkout activity
Referring website
Date and time of visits
Interaction with advertisements or marketing communications


Marketing and Preference Information

 

This may include:

Marketing subscriptions
Communication preferences
Responses to promotions
Advertising and cookie preferences
Information about engagement with our emails or advertisements

2. Sources of Personal Information

We may collect personal information from the following sources.

 

Directly From You

 

For example, when you:

Place an order
Create a customer account
Contact customer support
Request a return or refund
Subscribe to marketing communications
Complete a form on our website
Submit a product review


Automatically Through Our Services

 

Certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies when you visit our website or use our Services.

 

From Service Providers

 

We may receive information from companies that perform services on our behalf, including:

Shopify
Payment processors
Shipping and fulfillment providers
Customer-support providers
Website-hosting providers
Analytics providers
Marketing and advertising providers
Fraud-prevention providers


From Business and Marketing Partners

 

Where legally permitted, we may receive information from advertising platforms, social media platforms, analytics providers, and other business partners.

3. How We Use Personal Information

We may use personal information for the following purposes.

 

Providing and Improving Our Services

 

We use personal information to:

Process and manage orders
Process payments
Deliver products
Provide order and delivery updates
Manage customer accounts
Process returns, replacements, and refunds
Respond to customer questions
Provide customer support
Maintain and improve our website
Personalize the customer experience
Understand how customers use our Services


Marketing and Advertising

 

Where permitted by applicable law, we may use personal information to:

Send information about our products and promotions
Send marketing emails or other authorized communications
Measure the effectiveness of marketing campaigns
Personalize advertising
Display advertising on third-party platforms
Build or measure advertising audiences

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the relevant message.

Where consent is legally required for marketing or advertising cookies, we will request that consent before using them.

 

Security and Fraud Prevention

 

We may use personal information to:

Detect fraudulent or suspicious activity
Verify payments and orders
Protect customer accounts
Maintain the security of our website and Services
Prevent misuse, unauthorized access, or illegal activity
Protect our rights and the rights of our customers


Communicating With You

 

We use personal information to:

Respond to questions and requests
Provide information about orders
Send delivery and account notifications
Resolve complaints and technical problems
Provide customer support
Communicate important changes to our Services or policies


Legal and Regulatory Obligations

 

We may process personal information when reasonably necessary to:

Comply with applicable laws
Fulfill tax, accounting, and recordkeeping obligations
Respond to lawful government, regulatory, or court requests
Establish, exercise, or defend legal claims
Investigate violations of our terms or policies
Protect individuals, property, and legal rights

4. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing personal information, we may rely on the following legal bases:

 

Performance of a contract: To process your order, receive payment, deliver products, and provide requested customer support.


Legitimate interests: To operate and improve our business, prevent fraud, secure our Services, understand website performance, and provide effective customer support.


Consent: For certain marketing communications, advertising activities, and non-essential cookies where consent is required.


Legal obligations: To comply with tax, accounting, consumer-protection, and other legal requirements.


Legal claims and vital interests: Where processing is necessary to protect legal rights, prevent harm, or respond to emergencies.

Where processing is based on consent, you may withdraw your consent at any time.

5. How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances.

 

Service Providers

 

We may disclose information to companies that provide services on our behalf, including:

Shopify
Payment processors
Shipping and fulfillment providers
IT and website-hosting providers
Analytics providers
Marketing and advertising providers
Customer-support providers
Fraud-prevention and security providers
Professional advisers, such as accountants, lawyers, and insurers

These providers may process information only as necessary to perform their services, subject to applicable contracts and legal obligations.

 

At Your Direction or With Your Consent

 

We may disclose information when you request or authorize us to do so, including when information must be provided to a shipping carrier to deliver your order.

 

Business Transactions

 

Personal information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar business transaction.

 

Legal and Safety Reasons

 

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to a valid legal request
Enforce our agreements and policies
Investigate fraud or illegal activity
Protect our rights, customers, business, or Services
Protect the safety of another person

6. Our Relationship With Shopify

Our online store is hosted by Shopify.

 

Shopify may collect and process personal information relating to your use of our website and Services to provide, secure, maintain, and improve its platform.

Information you provide through our store may be transmitted to Shopify and other service providers and may be processed in countries outside your country of residence.

 

In certain circumstances, Shopify may process personal information as our service provider. In other circumstances, Shopify may act as an independent controller of personal information for its own purposes.

 

For more information about Shopify’s privacy practices, please review Shopify’s Privacy Policy.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies.

These technologies may be used to:

  • Provide essential website functions
  • Keep products in your shopping cart
  • Remember your settings
  • Maintain website security
  • Analyze website use and performance
  • Understand customer behavior
  • Measure marketing campaigns
  • Personalize content and advertising

Some cookies are necessary for our website to function. Other cookies, including analytics and advertising cookies, may be optional depending on applicable law.

 

Where required, you can accept, reject, or manage non-essential cookies through our cookie-consent tool.

 

You may also control cookies through your browser settings. Blocking certain cookies may prevent some website features from functioning correctly.

8. Targeted Advertising and U.S. Privacy Choices

We may work with advertising and analytics providers to measure campaigns and display advertisements that may be more relevant to you.

Depending on your U.S. state of residence, the use or disclosure of information for targeted advertising may be legally considered “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.

Where applicable, you may have the right to opt out of:

  • The sale of personal information
  • The sharing of personal information for cross-context behavioral advertising
  • The processing of personal information for targeted advertising
  • Certain forms of profiling

You may submit an applicable request through the privacy controls available on our website or by contacting us using the information provided below.

We will not discriminate against you for exercising an applicable privacy right.

9. Third-Party Websites and Links

Our website may contain links to websites, applications, or platforms operated by third parties.

When you follow a third-party link, the privacy policy and terms of that third party will apply.

We are not responsible for the privacy practices, content, security, or accuracy of websites that we do not operate or control.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

10. Children’s Personal Information

Our Services are intended for adult customers and are not designed for children to make purchases or submit personal information independently.

We do not knowingly collect personal information from children under the age of 13 or under a higher minimum age where required by applicable local law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete that information.

11. Security of Personal Information

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of online transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please do not share passwords or sensitive account information with other people.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

 

The applicable retention period may depend on:

  • The purpose for which the information was collected
  • Whether you maintain a customer account
  • Legal, tax, or accounting requirements
  • Fraud-prevention and security requirements
  • The existence of a complaint, dispute, or legal claim
  • The need to enforce our agreements and policies

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

13. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights.

 

Right of Access

You may have the right to request information about the personal information we maintain about you and how it is processed.

 

Right to Correction

You may request correction of inaccurate or incomplete personal information.

 

Right to Deletion

Under certain circumstances, you may request deletion of your personal information.

 

Right to Data Portability

You may have the right to receive a copy of certain personal information in a structured and commonly used format.

 

Right to Restrict Processing

You may have the right to request that we restrict certain processing activities.

 

Right to Object

You may have the right to object to certain processing based on legitimate interests or to the use of personal information for direct marketing.

 

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

 

Right to Appeal

Residents of certain jurisdictions may have the right to appeal our decision regarding a privacy request.

 

Right to Lodge a Complaint

You may have the right to lodge a complaint with your local privacy or data-protection authority.

We may need to verify your identity before processing a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification.

These rights may be limited or subject to exceptions under applicable law.

14. Marketing Communications

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our messages.

After unsubscribing, you may continue to receive important non-promotional communications, including:

  • Order confirmations
  • Shipping notifications
  • Account information
  • Customer-support messages
  • Policy or security notices

15. Rights of Customers in the EEA and United Kingdom

If you live in the European Economic Area or the United Kingdom, you may have additional rights under the General Data Protection Regulation, the UK GDPR, or related data-protection laws.

These may include the right to:

Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Receive portable data
Object to certain processing
Withdraw consent
Complain to a competent supervisory authority

If we process your personal information for direct marketing, you may object to that processing at any time.

16. International Data Transfers

We work with service providers located in different countries. As a result, personal information may be stored or processed outside your country of residence.

Privacy laws in those countries may differ from those in your home country.

When personal information is transferred from the European Economic Area or the United Kingdom to another country, we use legally recognized safeguards where required. These may include:

Adequacy decisions
Standard Contractual Clauses
The United Kingdom International Data Transfer Addendum
Other legally recognized transfer mechanisms

17. Complaints

If you have questions or concerns about how we process your personal information, please contact us first using the contact information below.

We will make reasonable efforts to review and respond to your concern.

Depending on your location, you may also have the right to submit a complaint to your local privacy or data-protection authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes to our Services
Changes to our business practices
Legal or regulatory developments
Changes to the technologies we use
Changes to our service providers

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide additional notice of material changes.

19. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

 

Pandora Waves
Operated by Pandora Waves Digital LLC

30 N Gould St, Ste R
Sheridan, WY 82801
United States

 

Employer Identification Number (EIN): 98-1965529
Email: pandorawavesltd@gmail.com
Telephone: +1 917-245-3540

 

For purposes of applicable data-protection laws, Pandora Waves Digital LLC is the controller of personal information processed in connection with Pandora Waves, except where another provider, such as Shopify, acts as an independent controller for a particular processing activity.